Collector FAQ

OES-approved collection partners are a network of sites—private, municipal or non-profit—that agree to accept used or end-of-life electronics for safe, secure disposal throughout Ontario. Here are some of the most frequently asked questions about Collectors and their role at OES.

Any site that can meet and comply with all environmental performance requirements and applicable municipal, provincial, and federal regulations and requirements can become an OES collection partner through our approval process.

Costs of collecting, transporting and processing of designated EEE materials are covered by obligated Stewards. Steward participation also allows municipalities to expand their electronics recycling services to their residents. OES-approved collection sites are designated OES Service Providers. We’re a friendly one-stop shop to assist your organization for all its needs; including logistics, branding and advice.

Participating as an approved collector with OES helps both parties meet waste diversion goals, and can create a new business or market positioning for the collector.

OES-approved collectors can collect materials in two ways:

  • By pallet, and grouped into four categories:
    1. Group A – Desktop and portable computers
    2. Group B – Display devices (including monitors and televisions)
    3. Group C – Computer peripherals (mice, keyboards, external drives), telephones and telephone answering machines, cellular devices and pagers, and image, audio and video devices.
    4. Group F – Printing, copying and multi-function floor-standing devices

OR

  • Using a roll-off bin or enclosed container. Approved material collected this way be co-mingled.

In some cases, OES permits deviation from OES sorting and packaging requirements. In other cases, Gaylord boxes or roll-off bins may be used. For more information, please contact your regional operations representative through operations@ontarioelectronicstewardship.ca.

Yes. OES-approved collection sites receive a weight-based financial incentive for the designated materials that they receive, sort and prepare for transport by an OES Service Provider.

Only collection sites that are accessible to the public—and collect all or a subset of designated materials—are eligible for the incentive. Collectors that are not eligible to receive the incentive include:

  • Stewards who take back consumer returns and end-of-lease material for a subset of Phase 1 WEEE
  • Collection sites that accept a subset of eligible WEEE that excludes some brands
  • Businesses that request pickup directly to OES through its B2B initiatives

No. While we encourage municipalities to take part to help meet mutual waste diversion goals, participation is voluntary.

No. Participation in this program is voluntary under the Waste Diversion Act 2002.

Retailers that co-ordinate and provide staffing for special events receive handing equipment and transportation and processing services from OES. Special events can range in frequency from one to several events per season based on OES accessibility objectives. Collection event marketing resources are posted on this website.

Source documentation is collected solely for the purpose of ensuring compliance with the program. In the event that personal information is collected, generators must (i) obtain consent from individuals for the collection, use and sharing of their personal information for the purposes of ensuring compliance with the program, (ii) ensure that appropriate policies and procedures are in place to protect the personal information and (iii) otherwise comply with applicable privacy law legislation.

For reference please see the Privacy Toolkit: https://www.priv.gc.ca/information/pub/guide_org_e.pdf