Steward FAQ

Stewards are companies or organizations that are the brand owners, first importers, franchisors and/or assemblers of designated Electrical and Electronic Equipment (EEE) that supply EEE for use in Ontario. Here are some of the most frequently asked questions about Stewards and their role at OES.

You must first determine if you are an obligated Steward. Stewards are companies or organizations that are:

  1. Companies or organizations that are resident in Ontario;
  2. The Brand Owners, First Importers, Franchisors and/or Assemblers of Electrical and Electronic Equipment (EEE); and
  3. Suppliers of EEE in Ontario.

For more information:

You may also contact OES Customer Service at customerservice@ontarioelectronicstewardship.ca or call 1-888-646-1820 ext. 11

A Steward’s Report is prepared by a Steward on a monthly basis using the Stewardship Registration and Reporting system. It describes the amount of EEE that the Steward (or its franchisees and/or generators) supplied to an Ontario consumer during a data period.

Steward fees, or Electronic Handling Fees (EHF), are calculated by OES based on a cost recovery model.  On a monthly basis companies will enter their units supplied to Ontario through an online Steward Registration and Reporting System and the units are multiplied by the EHF categories within the fee schedule. Stewards will receive an invoice with the total EHF.

It is up to each individual company and its supply chain partners, including retailers, to make the best decisions for their businesses. OES does not tell obligated companies that remit fees on designated products how to manage these costs.

Beginning with reports for July 2010, OES is required to apply the HST. For obligation months up to and including June 2010 the GST is applied (PST does not apply).

Example: If you remit a May 2010 obligation report in February 2014: GST is applied. If you remit a July 2010 obligation then HST is applied.

No. Under the OES program the responsibility for reporting and remitting the EHF is with the Steward, not the last seller. Stewards can, however, enter into voluntary online Remitter’s Agreements with their customers—Remitters—to pass on the tasks of reporting and payment of fees.

An organization or company can enter into a voluntary Remitter’s Agreements with the Steward that supplies them with EEE products and OES. A Remitter’s Agreement is entered into online and approved by OES. The organization then becomes a “Remitter” and can file monthly reports and pay fees to OES on behalf of that Steward, for the EEE that the Steward supplied them.

If components/computer peripherals are installed inside the original CPU, stewards are only obligated to report on the CPU.  If computer peripherals are sold as standalone or replacement parts, stewards are responsible for reporting on each component/peripheral.

If a desktop computer is boxed with a keyboard and mouse, all three items must be reported separately in their material categories.

Yes, all designated peripherals attract steward (EHF) fees. These include: hard drives for both computers and servers as well as optical. CD, DVD, HD-DVD, Blueray drives, modems, keyboards and/or mice.

No. The EEE fee on leased products was reported and remitted to OES when the product was first supplied for use in Ontario. The EHF is not applicable again off-lease.

No, EHF apply only to new products. A refurbished and/or reused EEE would not attract an additional fee.  A fee would apply if the EEE was supplied for use in Ontario by the Steward/Remitter, then returned and subsequently re-sold in Ontario as an open box good, not refurbished or reused.

Open box goods: Open-box item are goods returned by customers, inspected by the retailer, found to be in working order, and resold at a discount.

Yes. The Steward/Remitter accounts for the product’s return, and its re-supply for use in Ontario.

Environmental handling fees on electronic product categories reflect the actual total program cost to manage that particular category out-of-use electronic items and do not relate to the cost to purchase. Size, weight and the amount of e-waste diverted from landfill for recycling are just some the variables that impact the environmental handling fee. For example, a smart phone is less expensive than an office photocopier. Some items contain more or fewer recyclable components.

No. Any EHF charged at the time of purchase should not exceed the OES steward fee for that item.

Environmental Handling Fees (EHF) on electronic product categories reflect the actual total program cost to manage that particular category of out-of-use electronic items and do not relate to the cost to purchase. Size, weight and the amount of e-waste diverted from landfill for recycling are just some of the variables that impact the EHF. For example, a smartphone is less expensive to recycle than an office photocopier. Some items contain more or fewer recyclable components; like cathode ray tube technology in old TVs.

Fees cover program costs to collect, transport, consolidate and process waste electronics as well as financial incentives for service providers; about 90%. The balance of the environmental handling fee is used to promote and educate consumers and businesses on where and how they may safely dispose and drop off their out-of-use electronics—currently 44 accepted items in the program—for reuse or recycling at no charge. For more information on our business operations, please reference the latest OES Annual Report.

If you forgot your password, use the password reset feature in the Steward Registration and Reporting System. A password reset will be emailed to you. If you forgot your user name, please contact Customer Service at 1-888-646-1820 ext. 11 or send an email to customerservice@ontarioelectronicstewardship.ca.

If you would like to change your designated primary contact, add a new user or change your company’s information, email us at customerservice@ontarioelectronicstewardship.ca or 1-888-646-1820 ext. 11. Please note that the previous primary contact or a senior officer of your company may need to authorize the change.