b'TABLE OF CONTENTSTHE JOURNEY OF END-OF-LIFE ELECTRONICS3WHY RECYCLE?41.0 OVERVIEW51.0 Board of Directors and Management Team61.1 Key Performance Indicators 72.0 STEWARD INDICATORS82.1 Steward Overview9 Table 1.0 A - Summary of Steward Indicators9 Table 1.0 B - Supplied for Use in Ontario Actual Units102.2 Steward / Remitters Compliance Overview10 Table 2.0 - Stewards/Remitters: 2019 Monitoring & Compliance113.0 SERVICE PROVIDERS123.1 Service Providers Overview13 Table 3.0 - Type of Service Provider133.2 Service Provider Compliance Overview13 Table 4.0 - Service Providers144.0 PROGRAM ACCESSIBILITY15 Table 5.0 - Summary of Accessibility16 Table 6.0 - OES Accessibility Research Report175.0 PROGRAM PERFORMANCE18Table 7.0 - Total Collected20Graph 1 - WEEE Collected in 2019 vs. 201820Table 8.0 - 2019 Total Tonnes Recycled215.1 Reuse & Refurbishment22Table 9.0 - Summary of Reuse/Refurbishment Activity in 2019 236.0 PROMOTION & EDUCATION246.1 Qualitative Market Research & Program Awareness 25Table 10.0 - Program Awareness Research Results256.2 Promotion & Education26Table 11.0 - Activity Overview266.3 Digital Marketing27Table 12.0 - Website Analytics276.4 Public Relations Media Partnerships286.5 The EPRA/Recycle My Electronics Mobile Classroom296.6 Community Outreach297.0 EMERGING TOPIC REGARDING THE PROGRAM318.0 AUDITED FINANCIAL STATEMENTS 32'