TABLE OF CONTENTS 1.1 Key Performance Indicators 6 1.0 OVERVIEW 5 2.2 Steward / Remitters Compliance Overview 9 Table 2.0 - Stewards/Remitters: 2017 Monitoring & Compliance 10 Table 7.0 - Total Collected 19 Graph 1 - WEEE Collected in 2017 vs. 2016 19 Table 8.0 - 2017 Total Recycled 20 5.1 REUSE AND REFURBISHMENT 21 Table 9.0 - Summary of Reuse/Refurbishment Activity in 2017 22 2.1 Steward Overview 8 Table 1.0 a) - Summary of Steward Indicators Table 1.0 b) - Supplied for Use in Ontario Actual Units 9 3.1 Service Providers Overview 12 Table 3.0 - Type of Service Provider 12 6.1 Qualitative Market Research and Program Awareness 24 6.2 Promotion and Education 25 6.3 Digital Marketing 26 6.4 Public Relations Media Partnerships 27 6.5 The EPRA Recycle My Electronics Mobile Classroom 29 6.6 Community Outreach 29 3.2 Service Provider Compliance Overview 12 Table 4.0 - Service Providers 13 Table 5.0 - Summary of Accessibility 15 Table 6.0 - OES Accessibility Research Report 16 WHY RECYCLE? 4 THE JOURNEY OF END-OF-LIFE ELECTRONICS 3 7.0 EMERGING TOPICS REGARDING THE PROGRAM 31 8.0 AUDITED FINANCIAL STATEMENTS 32 2.0 STEWARD INDICATORS 7 5.0 PROGRAM PERFORMANCE 17 4.0 PROGRAM ACCESSIBILITY 14 3.0 SERVICE PROVIDERS 11 6.0 PROMOTION & EDUCATION 23